Field Support
Comprehensive technical support for switching and optical technologies across our nationwide network
Switching Technologies Support
C-DOT maintains three control rooms at New Delhi, Bangalore and Kolkata to provide online telephonic assistance for its products in the field.
- Queries on installation of C-DOT exchanges can be handled. On site help is also provided for site planning, problem solving, new installations and hardware/software upgrades.
- C-DOT maintains a documentation center for field units regarding problems / solutions, documents, application notes, Engineering Change Notes (ECN) and other technical information.
- C-DOT maintains a repair centre at Bangalore for repairing the cards of C-DOT exchanges in Indian telecom network. This repair centre is primarily for such sites as require immediate repair of the cards. In addition, C-DOT has assisted Department of Telecom in the establishing of two Repair Centers, one each at Chennai and Delhi.
- C-DOT also conducts intensive operation and maintenance oriented training courses for field personnel of the customer. Theoretical as well as hands-on training has been provided. These training courses can also be tailored to field requirements. C-DOT also conducts workshops for various telecom circles wherever any new software feature/new hardware upgrades are introduced. The objective is to educate the user about the new features. C-DOT also extends faculty support for lectures to its customers.
Delhi Support Center
Phone: 011-26569858
Kolkata Support Center
Phone: 033-25217674